Posted on January 1, 2022.
Our goal is to make your purchasing experience easy, efficient, and equitable, so we can get you on your way to live events as quickly as possible.
The following policy is designed to ensure your satisfaction and understanding of the purchase process on our sites and mobile applications. This Purchase Policy applies to any purchases on our Site made on or after January 1, 2021.
Tickets purchased on our Site are typically subject to, among other possible fees, a per ticket service fee and a per order processing fee.
All sales are final and refunds are only allowed in limited circumstances, as explained in this section.
Refunds. If your event is eligible for refunds and funds have been received from the Event Organizer, we will issue a refund of the ticket price you paid (or, for a discounted ticket, then instead the discounted ticket price paid), any service fees, and any additional add-ons or upgrades (such as parking). In no event will expedited shipping charges, merchandise purchases, or any other amounts be refunded. If a refund is issued, it will be processed to the original method of payment used at time of purchase. We cannot issue a refund to a different credit or debit card (this includes refund requests made through the self-service option). If your credit card or debit card number has changed, but is for the same account (e.g., a new card has been issued for the same account), the refund will be processed to that account. Once funds are approved by, and received from, the Event Organizer, you will receive your refund, which is usually completed within 30 days.
Occasionally, events are canceled, postponed, rescheduled to a different date or materially different time, or moved to a different venue:
If the event is canceled: no action is required to obtain a refund; we will issue a refund to the original method of payment used at time of purchase, once funds are received from the Event Organizer. In some cases, the Event Organizer may also give you the option to choose either a credit or a refund; if so, we will send you a notification explaining your options, and how to submit a request for a credit.
If the event is postponed, rescheduled, or moved: your ticket(s) (including any additional add-ons or upgrades, such as parking) are still valid, and no further action is required. However, the Event Organizer may approve refunds, or the option to choose between a refund or a credit, for the event; any refund and/or credit policies are determined on an event-by-event basis by the Event Organizer, and may be subject to limitations set by the Event Organizer.